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Your Username is usually the email address that Floss & Co. has on record. If Floss & Co. has an old email address, use that old email address here. If Floss & Co. does not have an email address, your username is a random number.

If your Username is an email address, you should have received your password via email. If your username is not an email address, Floss & Co. should have provided your password to you.